add customer support platform identifiers to start_conversation#132
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Lets callers link the customer being created to their record(s) in third-party support platforms (Intercom, Zendesk, Salesforce, Freshchat, Freshdesk), alongside customer_id. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
Keeps the name generic since support platforms aren't inherently a customer-only concept and may be referenced from other contexts later. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
sharanmoore
approved these changes
Jul 8, 2026
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Summary
customer_support_platform_identifiersparameter toStartConversationParams, letting callers link the customer being created to their record(s) in third-party support platforms (Intercom, Zendesk, Salesforce, Freshchat, Freshdesk), alongsidecustomer_id.typeis only required/validated forintercom,zendesk, andsalesforce; omit it forfreshchat/freshdesk.Matches the corresponding backend change in wearegradient.
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