Technical Operations Engineer | AI Automation | Python | Cloud | Security | Former Consensys (MetaMask)
I am a Technical Operations Engineer focused on automation, AI-assisted workflows, technical troubleshooting, security analysis, and data-driven process improvement.
With 4+ years of experience supporting complex software platforms, I specialize in investigating technical issues, analyzing system behavior, building internal tools, and creating workflows that help teams operate more efficiently.
My background includes developer support, blockchain technology, customer-facing engineering, Python automation, SQL analysis, and AI-powered tooling.
- Technical Operations Engineer with experience in escalations, automation, security investigations, and operational tooling
- Strong focus on root-cause analysis, workflow improvement, and solving complex technical problems
- Experienced building internal tools, analyzing data, and improving operational processes
- Daily user of AI tools for research, automation, documentation, and workflow optimization
- Background in Python, JavaScript, SQL, APIs, blockchain technology, and customer-facing engineering
- Fun fact: Top 10 score worldwide on Galaga
Some projects below are documentation-only summaries of internal tools created during professional experience. Source code, customer data, screenshots, logs, and proprietary implementation details are not public.
| Project | Focus | Description |
|---|---|---|
| Boots Console Logs Explorer | Log Analysis / Support Triage | Documentation-only summary of an internal console log analysis workflow for parsing, organizing, and triaging browser and app logs during support investigations. |
| iBuddy | Support Analytics / Reporting | Support analytics workflow that extracts, organizes, and analyzes support conversations to identify trends, recurring issues, and operational insights. |
| StarScoop | Review Triage / Data Cleanup | Tool that cleans, deduplicates, categorizes, and summarizes app review feedback by platform, language, severity, and issue pattern. |
| Support Runbook Template | Documentation / Knowledge Base | Reusable technical support runbook template for documenting symptoms, investigation steps, escalation paths, resolution notes, and follow-up actions. |
| LogSentinel | Monitoring / Investigation | Lightweight log monitoring concept for identifying suspicious or unusual activity patterns and supporting faster investigation. |
| PhishLens | Security Support / URL Triage | URL triage concept that evaluates suspicious links and produces explainable risk signals for security-focused support workflows. |
- Technical troubleshooting and root-cause analysis
- Escalated issue investigation
- Security-focused investigation and risk analysis
- API troubleshooting and integration support
- Python automation and internal tooling
- Data analysis and operational reporting
- AI workflow design and optimization
- Technical documentation and knowledge systems
I am focused on building practical systems that combine automation, AI, cloud technologies, and data analysis to improve technical operations.
My goal is to create solutions that reduce manual work, improve decision-making, and help teams operate more efficiently through better tooling and intelligent workflows.
- AWS Solutions Architect Associate
- Cloud infrastructure fundamentals
- AI agent workflows
- Data engineering concepts
- Modern automation patterns
- B.S. Computer Science
- Associate of Science
- Full Stack Developer Certificate
- Blockchain Developer Certificate
- Certified Blockchain Engineer
I am focused on helping teams resolve complex technical issues faster through better troubleshooting workflows, clearer documentation, smarter support tooling, and practical use of AI-assisted analysis. My strongest areas are support engineering, customer-facing technical communication, technical documentation, reporting workflows, and support automation.
