call-analytics

An Amazon Transcribe demo to produce a Microsoft Word document containing the turn-by-turn transcription of the audio. This will include additional metadata depending upon the options selected, such as caller sentiment, category identification and issue detection

Rich Communication services (RCS) integration with Enterprise Unified Communicator on sipml5 (webRTC)

A comprehensive accelerator to help you build a modern contact center solution using Azure Communication Service.

AI quality assurance for sales calls

Model Context Protocol (MCP) server for the CallRail REST API v3 — query calls, form submissions, transcripts, and more from Claude Code, Claude Desktop, Cursor, or any MCP client.

Automate Exotel IVR calling reports with Google Sheets + Apps Script. Auto-aggregates raw call data, builds branded dashboards, and emails Weekly/Monthly reports on schedule — zero cost, zero servers.

Скрипт не принимает excel файлы и работает только с БД (диапазоны дат лидов можно настроить в таблице mySQL "call_calculation"). Покажет насколько быстро сотрудники колл-центра или ТТ отвечают на звонки клиентов и перезванивают ли.

Local-first call analytics platform with shared pipeline, pilot-ready API/UI, saved-result history, and on-prem deployment paths

AI Call Analytics — on-prem call scoring engine (ASR → checklist → dashboard)

Production-oriented multilingual call intelligence evaluator for emotional tone, background noise, overlap, silence, and evidence-first batch review.

AI call auditing SaaS for transcription, quality scoring, review workflows, analytics dashboards, and call-center performance insights.

Public showcase of CallPulse AI platform (sanitized sandbox)

Tenfold (a LivePerson company) is a computer-telephony integration (CTI) platform — marketed as the "Customer Experience Cloud" — that connects phone systems and contact-center platforms with CRM and support systems.

Production-grade LLM pipeline: extracts 70+ KPIs from telecom call transcripts via Groq / Llama 3.3 70B, with batch orchestration, checkpoint/resume, QA audit, and Streamlit executive dashboard.

AI-Powered Customer Support Call Analysis, QA & Compliance.

Hiya is an AI-native voice security company that blocks spam, fraud, and deepfake calls at network scale for mobile operators, enterprises, and consumers. Its developer platform exposes several REST APIs: Hiya Connect for branded outbound calling (registering originating numbers, managing branded phone numbers, logos, and managed brands), Hiya…

Revenue.io is a revenue intelligence platform offering real-time guidance, call analytics, rep performance tracking, conversation insights, and CRM activity synchronization via a REST API. Formerly known as RingDNA, it powers RevOps, Sales Engagement, and Conversation Intelligence for inside sales teams using Salesforce.